The Growth of EFTPOS and Internet Banking Has Reduced Shoeleather

question 53

True/False

The growth of EFTPOS and internet banking has reduced shoeleather costs as people do not need to go into the bank anymore.

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Definitions:

Quality Service

The measure of how well a delivered service matches customer expectations, often characterized by efficiency, reliability, and customer satisfaction.

HR Activities

Actions carried out by the Human Resources department, including recruiting, training, and managing employee relations.

Customer Satisfaction

The measure of how products or services provided by a company meet or surpass customer expectations, often a critical indicator of consumer loyalty and product/service quality.

Improving Service Quality

The process of making enhancements to the aspects of service that customers find valuable and important.