Discuss

question 5

Multiple Choice

Discuss

• A)the most interesting results.
• B)only the results that support your hypothesis.
• C)all of your results.
• D)none of the above

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Definitions:

Reliability

The degree to which a service, tool, or system consistently performs according to its intended or required outcome without failure.

Responsiveness

The speed and quality with which an organization reacts to customer inquiries, complaints, or orders.

Assurance

A guarantee or pledge, often used in the context of service quality, ensuring customer satisfaction.

Empathy

The ability to understand and share the feelings of another, essential in building effective interpersonal relationships and crucial in service-oriented industries for understanding customer needs.