Xolani Is Trying to Understand the Concern of an Angry

question 94

Multiple Choice

Xolani is trying to understand the concern of an angry customer, but several employees keep interrupting the conversion.These interruptions are an example of

• A) static.
• B) feedback.
• C) miscommunication.
• D) noise.
• E) channel deficiency.

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Definitions:

Great Person Approach

A theory suggesting that history is shaped by the actions of great leaders or exceptionally talented individuals with innate qualities of leadership.

Political Leaders

Individuals who hold positions of power in government organizations and are responsible for setting and implementing policies and decision-making.

Trait Approach

A perspective in leadership studies that identifies specific qualities or characteristics that distinguish leaders from non-leaders.

Leader

A person who guides or directs a group towards achieving a common goal.