If a Customer Voices a Complaint About Food Taste and Temperature

question 18

Multiple Choice

If a customer voices a complaint about food taste and temperature, certain restaurants always offer a complimentary meal.This represents

• A) a standard decision.
• B) a decision rule.
• C) a nonprogrammed decision.
• D) experience.
• E) cognitive dissonance.

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Definitions:

Legal Detriment

In contract law, doing (or promising to do) something that one has a legal right not to do, giving up (or promising to give up) something that one has a legal right to keep, or refraining from doing (or promising not to do) something that one has a legal right to do.

Hamer v. Sidway

A landmark 1891 New York Court of Appeals case that established the principle of forbearance (refraining from an action) as valuable consideration in contract law.

Promissory Estoppel

A legal principle that prevents a party from withdrawing a promise made to another party if the latter has relied on that promise to their detriment.

Consideration

In contract law, something of value given by both parties to a contract that induces them to enter into the agreement to exchange mutual performances.