Which of the Following Is NOT One of the Four

question 38

Multiple Choice

Which of the following is NOT one of the four key components of organisational success, according to the balanced scorecard approach?

• A) Customer perceptions
• B) Financial performance
• C) Internal business processes
• D) Individual employee turnover
• E) Innovation and learning

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Definitions:

Personal Changes

Adjustments or transformations in one's life or circumstances that affect the individual personally.

Earlier Stage

A term referring to an initial or preliminary phase in a process or development.

Organizational Change

The process through which a company or organization changes its structure, strategies, operational methods, technologies, or organizational culture.

Employees' Participation

The involvement of employees in decision-making processes within an organization, aiming to increase job satisfaction and productivity.