Most Service-Quality Experts Say That _______ Is the Most Critical

question 104

Multiple Choice

Most service-quality experts say that _______ is the most critical element in building a customer-oriented company.

• A) talent
• B) management
• C) ethics
• D) compensation
• E) communication

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Definitions:

Long-Term Liabilities

Obligations a company is due to pay after one year or more, such as bonds payable, long-term loans, and pension obligations.

Stockholders' Equity

The residual interest in the assets of a corporation after deducting its liabilities, representing the owners' share of the company.

Price-Earnings Ratio

A financial metric that evaluates a company's current share price relative to its per-share earnings, indicating market expectations and stock valuation.

Dividends Per Share

The amount of dividend that a company pays out for each outstanding share of its common stock.