In the Design of Service Organizations, All of the Following

question 15

Multiple Choice

In the design of service organizations, all of the following statements would be considered true except:

• A) Boundary roles are used significantly more than in manufacturing.
• B) Service technology influences internal organization characteristics.
• C) Service firms deal in information.
• D) Service customers must interact directly with technical employees.
• E) Technical core employees need to be close to the customers.

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Definitions:

Stages

The distinct phases or periods in a process or lifecycle, each with its own characteristics and requirements.

Product Availability

Product availability refers to the degree to which a product can be purchased or is in stock at a given time.

Customer Order

A request made by a customer for a company’s goods or services, specifying type, quantity, and terms of sale.

Customer Experience

The overall perception and satisfaction a customer has with a company's products or services, based on their interactions with the brand.