Which of the Following Statements Is NOT True

question 181

Multiple Choice

Which of the following statements is NOT true?

• A) Both service and manufacturing operations transform raw materials into finished products.
• B) Consumers use different measures to judge services and goods because services include intangibles, not just physical objects.
• C) A high-contact service system exists when the customer is not part of the system.
• D) In service operations, finished products or outputs are people with needs met and possessions serviced.

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Definitions:

Optimal Solutions

The most favorable or desirable solutions among all feasible solutions in a problem-solving or decision-making process.

Ethical Dilemmas

Situations in which a person faces conflicting moral principles, making it challenging to decide the right course of action.

Stakeholders

The groups of people affected by a firm’s decisions.

Ownership Interest

Refers to the legal rights and claims an individual or entity has over a property or asset.