Which of the Following Best Describes Total Quality Management

question 39

Multiple Choice

Which of the following best describes total quality management?

• A) the principle that quality belongs to everyone on the job
• B) the consistency of a product's quality from unit to unit
• C) all activities involved in getting high-quality products into the marketplace
• D) the performance features offered by a product

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Definitions:

Stereotypes

Oversimplified generalized images or ideas held about a group of people, leading to categorization based on those perceptions rather than individual characteristics.

Personal Attributions

The process of ascribing causes to one's own behavior and outcomes, highlighting the influence of internal factors.

First Impressions

The initial thoughts, feelings, or perceptions one forms about someone or something upon first encountering them.

Actor/Observer Bias

The tendency to attribute one's own actions to external causes while attributing others' actions to their personal characteristics.