B Is

question 143

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b is

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Definitions:

Direct Claim

A clear and straightforward statement or demand made by someone usually seeking redress or asserting a right.

We-viewpoint

A communication strategy that emphasizes unity by using inclusive language, often seen in business or team environments to foster collaboration.

Direct Claim

A request or demand for a payment or remedy, often in the context of customer service or insurance, which is straightforward and to the point.

Polite Statement

A form of communication that shows respect to the receiver, often used to maintain a positive relationship.