When Family Members Make Angry and Persistent Demands on the Staff,this

question 21

Multiple Choice

When family members make angry and persistent demands on the staff,this is most likely the result of:

• A) a lack of confidence in your ability.
• B) normal frustration with the hospital system.
• C) habitual rudeness.
• D) fear over the condition of their relative.

---

Definitions:

Goal Setting

The process of identifying specific objectives, determining strategies for achieving those objectives, and measuring progress towards them.

Getting Education

The process of receiving formal instruction or training in a variety of settings such as schools, colleges, or universities.

Specific Assignment

A particular task or duty assigned to a person or group as part of their responsibilities.

Zeigarnik Effect

The tendency to remember uncompleted or interrupted tasks better than completed tasks.