When Family Members Make Angry and Persistent Demands on the Staff,this

question 21

Multiple Choice

When family members make angry and persistent demands on the staff,this is most likely the result of:

• A) a lack of confidence in your ability.
• B) normal frustration with the hospital system.
• C) habitual rudeness.
• D) fear over the condition of their relative.

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Definitions:

Self-Directed Teams

Groups of individuals who manage their workload and operations independently, without the direct supervision of managers.

Informal Teams

Groups formed naturally around common interests or purposes without official structure or designation within an organization.

Workflow

Describes the sequence of processes through which a piece of work passes from initiation to completion.

Formal Lines Of Authority

Denote the clear hierarchical structures and pathways through which orders are passed and accountability is maintained in an organization.