Where Should Product or Service Design Start

question 24

Multiple Choice

Where should product or service design start?

• A) With the customer.
• B) With the operations manager.
• C) With human resources, operations, and marketing.
• D) With the marketing department.

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Definitions:

Data Mining

The practice of examining large databases to generate new information by identifying patterns, trends, and relationships.

Spending Patterns

The analysis of how individuals or groups allocate their money on various goods and services over a period.

Customer Database

A collection of information about individuals who purchase goods and services from a business, including their purchase history, contact details, and preferences.

End-use Factors

Considerations regarding how and for what purpose a product will be used by the consumer, influencing design and marketing strategies.