Service Shops Are Characterised as Which of the Following

question 32

Multiple Choice

Service shops are characterised as which of the following?

• A) Some customer contact, a degree of customisation and some staff discretion.
• B) Many customer transactions, involving limited contact time.
• C) Product orientated with little customisation.
• D) High-contact organisations where customers spend a considerable time in the service process.

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Definitions:

Distal Convoluted Tubule

A portion of the nephron in the kidney responsible for the reabsorption of water, sodium, and calcium and the regulation of pH and electrolyte concentration.

Sympathetic Stimulation

Activation of the sympathetic nervous system, leading to responses such as increased heart rate, dilation of airways, and mobilization of energy stores.

Glomerulus Filtration Rate

Glomerulus Filtration Rate (GFR) is a test used to check how well the kidneys are functioning by estimating how much blood passes through the glomeruli each minute.

Afferent Arterioles

Small blood vessels that carry blood toward the nephrons in the kidney, regulating blood pressure and filtration rate by constricting or dilating.