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In this question you need to match the competitive factor that customers value with the performance objective that the operation needs to excel at. If the customers value high quality then
The operation will need to excel at:
Milton Rokeach
An American psychologist known for his work on human values and beliefs, including the development of the Rokeach Value Survey.
SMART
An acronym for Specific, Measurable, Achievable, Relevant, and Time-bound, often used in goal setting.
Goal Statements
Clear expressions of desired outcomes or objectives, often defined in specific, measurable terms.
Formalizing Goals
The process of defining and establishing clear, measurable, and time-bound objectives to guide actions and measure accomplishments.
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