If Customers Value the Ability to Change the Timing or Quantity

question 36

Multiple Choice

If customers value the ability to change the timing or quantity of products and services, the operation will need to excel at which performance objective?

• A) Quality
• B) Speed
• C) Flexibility
• D) Dependability

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Definitions:

Appendix

Supplementary material usually found at the end of a book or document, containing additional or explanatory information.

Second Installment

The subsequent payment made after the first one in a series of payments divided over time.

Project Phase

A distinct stage in the life cycle of a project, characterized by specific tasks and objectives that move the project toward completion.

Fund-Raising Campaign

An organized effort to collect money for a specific cause or project from a wide range of donors.