Doing Things in Time for Customers to Receive Their Goods

question 2

Multiple Choice

Doing things in time for customers to receive their goods and services exactly when they are needed, or at least when they are promised, is a measure of:

• A) Quality
• B) Flexibility
• C) Speed
• D) Dependability

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Definitions:

EBIT

Earnings before interest and taxes, a measure of a firm's profitability that excludes interest and income tax expenses.

Financial Leverage

The use of borrowed funds to increase the potential return on investment, amplifying both potential gains and losses.

Returns to Shareholders

The gains earned by shareholders on their investments in a corporation, typically in the form of dividends and stock price appreciation.