At the End of a Service, Staff May Formally or Informally

question 27

Multiple Choice

At the end of a service, staff may formally or informally check that the service has been satisfactory and try to solicit problems as well as compliments. This is an example of:

• A) Feedback sheets
• B) Focus groups
• C) Questionnaires
• D) Point of departure interviews

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Definitions:

Founder Effect

A genetic phenomenon that occurs when a new population is established by a very small number of individuals, leading to a reduced genetic diversity.

Industrial Melanism

A phenomenon in which darker forms of species evolve in polluted environments, typically as a result of higher survival rate against predation.

Microevolution

Change in gene frequencies between populations of a species over time.

Gene Pool

The complete set of unique alleles in a population or species, representing its genetic diversity.