Analysing the Content of Customer Complaints to Understand Better the Nature

question 45

Multiple Choice

Analysing the content of customer complaints to understand better the nature of the problem as it is perceived by the customer is called:

• A) Critical incident technique
• B) Path analysis
• C) Complaint analysis
• D) Customer-focused analysis

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Definitions:

Pulleys

Simple machines consisting of a wheel with a grooved rim in which a rope or chain can run to change the direction of the force applied to move an object.

Mobility Device

Equipment designed to aid individuals who have difficulty moving independently.

Rolling Walker

A walking aid designed with wheels to assist individuals in maintaining mobility and balance.

Erythema

Redness of the skin.