The Operations View of Quality Is 'Quality Is Consistent Conformance

question 35

Multiple Choice

The Operations view of quality is 'quality is consistent conformance to customers' expectations'. By this it is meant that:

• A) The product will be seen as synonymous with innate excellence
• B) There are clear specifications consistently met that provide customers with what they would realistically believe they should receive
• C) Anything the customer wants and desires should be provided by the organisation
• D) The product must be right every time, irrespective of cost to the operation

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Definitions:

Ethical

Pertaining to or dealing with morals or the principles of morality; pertaining to right and wrong in conduct.

Senior Executives

Top-level managers or administrators responsible for overseeing the operations and strategic direction of an organization.

Stakeholders

The parties with an interest in the company's success (typically, shareholders, the community, customers, and employees).

Human Resources

The department within an organization that is responsible for managing employee-related functions, including hiring, training, benefits, and compliance with labor laws.