What Factors Appear to Be Influential in Ensuring the Success

question 47

Multiple Choice

What factors appear to be influential in ensuring the success of TQM?

• A) Quality strategy, top management support, a steering group, appropriate training and recognition and reward.
• B) Motivate the workforce through a programme of hype, slogans and exhortations.
• C) Committed workers and supervisors, investment in training, financial benefits for staff.
• D) Focus TQM on the areas of the operations that have the greatest impact on customers.

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Definitions:

Raw Scores

The initial, unadjusted scores obtained directly from the number of questions answered correctly on an assessment or test.

Test-retest Reliability

The consistency of a test's results when the same individuals take the same test again after a period of time, measuring its stability over time.

Z score

A numerical metric that represents how a specific value's deviation relates to the average of a dataset, quantified by the number of standard deviations away from that average.

Normal Curve

A bell-shaped curve, also known as a Gaussian distribution, representing the spread of a variable in a way that most values cluster around the mean.