Top-Management Support Is Vital to the Success of TQM Implementation

question 5

Multiple Choice

Top-management support is vital to the success of TQM implementation. Which statement best represents the role of top management?

• A) Understand the principles and techniques of quality, participate in problem-solving processes, formulate and maintain a clear idea of what quality means.
• B) Insist that TQM is seen as an important, but separate, activity and as a worthy end in itself.
• C) Articulate the quality strategy and empower and exhort the workforce to implement it.
• D) Involve themselves in quality teams and regularly meet with customers to understand quality issues.

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Definitions:

Green Business Practices

Sustainable and environmentally friendly methods employed by companies to minimize their ecological footprint.

Energy Use

The amount of energy consumed in a process or by an organization, household, or device, often with a focus on reducing negative environmental impact.

Capacity

The maximum amount that something can contain or produce.

Consumer Involvement

Consumer involvement refers to the degree of interest and engagement that a consumer has with a particular product, service, or brand, affecting their purchasing decisions.