Total Quality Management (TQM) Programmes Are More Likely to Remain

question 18

Multiple Choice

Total quality management (TQM) programmes are more likely to remain effective if a number of prescriptions are followed. Which of the following prescriptions should NOT be followed?

• A) Slogans and exhortations about TQM's effectiveness are avoided.
• B) TQM should become a substitute for normal managerial leadership.
• C) TQM does not become a separate 'bolt-on' set of activities.
• D) Quality improvement relates to the operation's performance objectives.

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Definitions:

Power Equalization

Efforts or processes to balance power among parties, typically in negotiations or conflicts, to ensure fairness.

Employed

The state of being engaged in work or having a job.

Gain Advantage

The process of obtaining a superior position or achieving benefits over others, often through strategic actions or decisions.

High Visibility

The state of being highly noticeable or exposed to a large audience, often used in the context of public figures or media coverage.