TQM Puts the Customer at the Forefront of Quality Decision

question 55

True/False

TQM puts the customer at the forefront of quality decision making. Customer's needs and
expectations are always considered first in measuring achieved quality.

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Definitions:

Short-term Obligations

Financial liabilities or debts that are due to be paid within a short period, typically within a year, such as accounts payable or short-term loans.

Structured Review

A systematic approach to evaluating a piece of work, such as a document or project, against predefined criteria.

Completed Project

A project that has been finished, fulfilling all its objectives and requirements within the predetermined scope, time, and budget.

Lessons Learned

Knowledge gained from experiences, often used as a way to continuously improve processes and practices.