For a Car, the Knowledge and Courtesy of Sales Staff

question 3

Multiple Choice

For a car, the knowledge and courtesy of sales staff is what quality characteristic?

• A) Contact
• B) Recovery
• C) Reliability
• D) Durability

---

Definitions:

Linguistic Determinism

Whorf’s hypothesis that language determines the way we think.

Grammar

The set of structural rules governing the composition of clauses, phrases, and words in a natural language.

Aphasia

Impairment of language, usually caused by left hemisphere damage either to Broca’s area (impairing speaking) or to Wernicke’s area (impairing understanding).

Language

Our spoken, written, or signed words and the ways we combine them to communicate meaning.