The Specific Concerns of Total Quality Management (TQM) Do NOT

question 33

Multiple Choice

The specific concerns of total quality management (TQM) do NOT include:

• A) Cutting back on output to give preference to quality
• B) Developing systems and procedures that support quality and improvement.
• C) Developing a continuous process of improvement
• D) Getting things 'right the first time'
• E) Examining all costs relating to quality

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Definitions:

Product/Service Element

Key features or components of a product or service that define its value proposition, including quality, features, design, and brand.

Marketing Mix

The blend of product, price, place, and promotion strategies used by a business to achieve its marketing goals.

Service Marketers

Professionals specializing in marketing services as opposed to tangible products, focusing on strategies that highlight the unique aspects of services such as intangibility, variability, inseparability, and perishability.

Properties

Assets owned by an individual or organization, including real estate, intellectual property, and physical goods.