Most Operations Produce a Mixture of Both Products and Services

question 9

Multiple Choice

Most operations produce a mixture of both products and services. Which of the following businesses is closest to producing 'pure' services?

• A) Steel company
• B) Counsellor/therapist
• C) IT company
• D) A restaurant

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Definitions:

One-Way Model

A communication model where information flows in only one direction, from sender to receiver, without feedback.

Circular Model

A communication model that emphasizes feedback, indicating that communication is a continuous and dynamic process.

Transaction Model

A communication framework that considers the dynamic and reciprocal exchange of messages between sender and receiver, including the context and potential for feedback.

Formal Communication

Structured exchange of information that follows established protocols or rules within an organization.