Examlex
Individuals have __________, but groups share __________.
Buffer
A neutral or positive statement designed to allow the writer to delay, or buffer, the negative message.
Goodwill
The value of a business beyond its tangible assets, including its reputation and patronage. Also, a favorable condition and overall atmosphere of trust that can be fostered between parties conducting business.
Negative Message
Communication that conveys a refusal, rejection, or other unfavorable information, often requiring careful wording to maintain goodwill.
Apologies
Expressions of regret for past actions or statements, often used to mend relationships or acknowledge mistakes.
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