David Maister's First Rule of Service Is

question 46

Multiple Choice

David Maister's First Rule of Service is:

• A)It always takes longer than you think to perform the service
• B)You can't please all the customers all the time
• C)Satisfaction = perception  expectation
• D)Under-promise and over-deliver

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Definitions:

Copper Cartel

An agreement among copper-producing countries or companies to control copper prices and production, often to maintain high prices.

Inelastic Demand

A market situation where the demand for a product does not significantly change with a change in price, indicating consumers’ lesser sensitivity to price changes.

Sub-Markets

Distinct segments within a larger market, often defined by consumers' preferences, product characteristics, or geographical regions.

Dominant Firm

A company that has a large market share in an industry, allowing it to set prices or conditions under which other firms operate.