Service Organizations Need to Consider the Fact That the Services

question 17

True/False

Service organizations need to consider the fact that the services they provide are not consumed by the immediate customer,rather,services are typically passed on to customers farther down a distribution channel.

Recognize the principle of cognitive dissonance and its resolution.

Understand the concepts of job satisfaction, organizational commitment, and their respective dimensions.

Distinguish between positive and counterproductive workplace behaviors.

Understand the impact of job involvement and organizational citizenship on organizational commitment and engagement.

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Definitions:

Lithotomy

A medical position in which the patient lies on their back with legs elevated and spread apart, commonly used for gynecological and other medical procedures.

Vaginal Discharge

Fluid or mucus that is expelled from the vagina, which can be a normal physiological response or an indication of infection or other health conditions.

Examination

The process of investigating or assessing a subject, condition, or phenomenon, often for diagnostic purposes.

Ecchymosis

Discoloration of the skin or bruise caused by leakage of blood into subcutaneous tissues as a result of trauma to underlying tissues.