In Order to Maximize Customer Satisfaction/visits,service Organizations Must Be Able

question 53

True/False

In order to maximize customer satisfaction/visits,service organizations must be able to identify customer needs,create systems that can quickly satisfy these needs in a cost-effective manner,hire,train,and schedule service representatives effectively,utilize technology effectively,and conveniently locate service facilities.

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Definitions:

Citizen Communities

Groups or networks of individuals united by geographic location or shared interests, actively participating in civic or communal affairs.

Supply-side Theory

An economic theory that argues lower taxes and decreased regulation stimulate economic growth by increasing production.

Failure

The condition or fact of not achieving a desired outcome or falling short in a particular endeavor or objective.

Altruism

The selfless concern for the well-being of others, often leading to voluntary actions intended to benefit others with no expectation of reward.