David Maister's First Rule of Service Is

question 46

Multiple Choice

David Maister's First Rule of Service is:

• A)It always takes longer than you think to perform the service
• B)You can't please all the customers all the time
• C)Satisfaction = perception  expectation
• D)Under-promise and over-deliver

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Definitions:

Sexual Desires

The psychological or emotional yearning for sexual activity or intimacy.

Sexual Relationship

A relationship between individuals involving romantic or sexual intimacy.

Aphasic

Related to aphasia, a condition characterized by the loss or impairment of the ability to communicate through speech, writing, or signs, often as a result of brain injury or stroke.

Cerebrovascular Accident

Another term for a stroke, a medical condition where poor blood flow to the brain results in cell death.