Which of the Following Customer Service Elements Can Be Classified

question 16

Multiple Choice

Which of the following customer service elements can be classified as examples of pre-transaction elements?

• A) Salesperson politeness and order processing capabilities
• B) Warranty repair capabilities and customer complaint resolution
• C) Product returns and information about the operation of the product purchased
• D) Customer service policies and the company's choice of organizational structure

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Definitions:

Technical Skills Certificate Program

A formal recognition of an individual's competence and proficiency in specific technical or vocational skills, usually acquired through a short-term educational or training process.

Cost Effectiveness

A measure of how effectively resources (money, time, effort) are used to achieve a desired outcome or goal.

Technical Skills Certificate Program

A structured education program focused on teaching specific technical skills, often leading to certification.

Competitive Markets

Competitive Markets are economic environments where multiple providers compete to offer goods or services, often leading to benefits like lower prices and innovation for consumers.