Which of the Following Customer Service Elements Can Be Classified

question 16

Multiple Choice

Which of the following customer service elements can be classified as examples of pre-transaction elements?

• A) Salesperson politeness and order processing capabilities
• B) Warranty repair capabilities and customer complaint resolution
• C) Product returns and information about the operation of the product purchased
• D) Customer service policies and the company's choice of organizational structure

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Definitions:

Interval Data

A type of data measurement that not only keeps order but also has consistent differences between consecutive values, without a true zero point.

Ordinal Data

Data that represent order or ranking among categories but do not quantify the difference between categories, such as educational levels or satisfaction ratings.

Ranking Procedure

A ranking procedure is a statistical method used to assign ranks to various items or entities based on certain attributes or measurements.

Analysis of Variance (ANOVA)

A statistical method used to test the difference between two or more means by analyzing variances.