Which of the Following Customer Service Elements Can Be Classified

question 16

Multiple Choice

Which of the following customer service elements can be classified as examples of pre-transaction elements?

• A) Salesperson politeness and order processing capabilities
• B) Warranty repair capabilities and customer complaint resolution
• C) Product returns and information about the operation of the product purchased
• D) Customer service policies and the company's choice of organizational structure

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Definitions:

Tumor Marker

A substance found in blood, urine, or body tissues that can be elevated in cancer and may help in diagnosing or monitoring treatment.

Carcinoma

A type of cancer that begins in the skin or the tissue lining organs, such as the liver or kidneys.

Epithelial Tissue

A type of bodily tissue that lines the outer surfaces of organs and blood vessels, as well as the interior of hollow structures.

Endoscopy

A medical procedure that allows a doctor to inspect and observe the inside of the body without making large incisions, using an instrument called an endoscope.