All of the Following Are Requirements for Designing and Implementing

question 49

Multiple Choice

All of the following are requirements for designing and implementing a successful CRM program EXCEPT:

• A) Support from the firm's top executive
• B) Knowledge of the tools available to aid in CRM
• C) Adherence to a static CRM program
• D) Continuous awareness of customers' changing requirements

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Definitions:

Bona Fide Occupational Qualification

A legal term allowing employers to hire individuals based on characteristics that are normally considered discrimination if they are reasonably necessary to the normal operation of a particular business.

Civil Rights Act

A crucial U.S. law that bans discrimination rooted in race, color, religious beliefs, gender, or where someone comes from.

Americans With Disabilities Act

Legislation aimed at preventing discrimination against individuals with disabilities, ensuring their rights in various areas including employment, public accommodations, and transportation.

Paraplegic

A condition where an individual is unable to move the lower half of their body due to damage to the spinal cord.