Given the Following Diagram Showing Class Relationships: What Type

question 42

Multiple Choice

Given the following diagram showing class relationships: What type of relationship is shown between Invoice and Address?

• A)Address inherits from Invoice.
• B)Invoice aggregates Address.
• C)Address aggregates Invoice.
• D)Invoice inherits from Address.

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Definitions:

Marketing of Services

Strategies and tactics used to promote and sell intangible services, as opposed to tangible goods.

Delivery Gap

A type of service gap; the difference between the firm’s service standards and the actual service it provides to customers.

Service Standards

The levels of performance and quality that service providers commit to delivering to their customers.

Empowerment

In context of service delivery, means allowing employees to make decisions about how service is provided to customers.