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What Should a Manager Do About the Grapevine

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What should a manager do about the grapevine?


Definitions:

Customer Surveys

A method of collecting feedback from customers to understand their satisfaction levels, preferences, and expectations regarding products or services.

Customer Relationships

The interactions and engagements a business maintains with its customers, aiming to build loyalty and repeat business.

Personal Data

Information relating to an identified or identifiable person, including names, ages, addresses, and more.

Trust

The confidence in the reliability, truth, ability, or strength of someone or something, which is crucial in building relationships in both personal and professional contexts.

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