Willowbend Tours Operates a Chain of 25 Touring Guides Throughout

question 108

Multiple Choice

Willowbend Tours operates a chain of 25 touring guides throughout the Appalachian Mountains in the eastern United States. Each office employs two guides, one receptionist/office assistant, and one equipment handler. One guide specializes in canoe and rafting outings while the other is a hiking specialist. Of the three job categories, guides are by far the most difficult to recruit. Next comes the receptionist/office assistants, followed by the equipment handlers, who are basically unskilled workers. Turnover among guides is 20 percent, 30 percent among office staff, and 60 percent among equipment handlers. Owners find that recruiting, motivating, and keeping a quality workforce is an ongoing challenge
-Willowbend equipment handlers appear to be _____ workers.

• A)temporary
• B)entry-level
• C)highly paid
• D)senior

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Definitions:

Felt Positive Equity

A perception by individuals that their ratio of contributions to rewards in a relationship or situation is fair and beneficial compared to others.

Work Inputs

The efforts, skills, knowledge, and competencies that employees bring to a job or task in order to achieve the desired outputs or results.

McClelland's Motivation Theory

A theory that identifies three primary motivational needs: the need for achievement, the need for affiliation, and the need for power, which influence human behavior.

Need For Achievement

An individual's desire for significant accomplishment, mastering of skills, control, or high standards.