Mary Gonzalez Recently Expanded Her Chain of Flower Shops

question 79

True/False

Mary Gonzalez recently expanded her chain of flower shops. As the only small flower shop located in major airports in the Midwest, she has a unique operation. She has 72 employees in 30 shops, and although her company isn’t dominant in its industry, her shops are busy year round. To accommodate her unique clientele, Mary developed the idea of packaging flowers in small waterproof pots that won’t leak either in the airport or aboard planes.
-Gonzalez's business is not a small business because it's unique in the flower-shop industry.

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Definitions:

Disconfirming Response

A communication pattern that rejects or invalidates a person's self-concept.

Impervious Response

A form of non-responsive or dismissive communication in which one ignores or does not react to someone else's communication.

Confirming Response

Statement that causes another person to value himself or herself more.

Supportive Response

A reply or reaction that provides emotional or practical help, underpinning someone's feelings or actions.