Good Confrontations Often Include

question 18

Multiple Choice

Good confrontations often include:

• A)Compliments on the client's positive assets.
• B)Open questions to prompt further exploration of the discrepancies
• C)Reflections of feelings both during and after a confrontation concerning the client's difficulty in facing the discrepancy being discussed.
• D)Disclosure by the interviewer about similar situations he or she has encountered in life.

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Definitions:

Reciprocal Services Method

An accounting method used to allocate costs in situations where support departments provide services to each other as well as to production departments.

Support Department Costs

Expenses associated with departments that do not directly generate revenue but provide essential services to other departments, like IT and HR.

Assembly Department

A section within a manufacturing plant where components are assembled into final products.

Practical Capacity

The maximum level of work that an organization can achieve under normal working conditions.