Reflecting Content Involves

question 14

Multiple Choice

Reflecting content involves:

• A)Listening carefully to and reflecting on (i.e., thinking deeply about) what a client says.
• B)Listing the specific content or details of the client's story back to him or her.
• C)The repetition of a client's message (also known in the field as 'parroting').
• D)Listening carefully and then feeding back the essence of what the client has said in the interviewer's own words.

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Definitions:

Reengineering

The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance, such as cost, quality, service, and speed.

Six Sigma

A set of principles and practices whose core ideas include understanding customer needs, doing things right the first time, and striving for continuous improvement.

Continuous Improvement

An ongoing effort to enhance products, services, or processes, often involving incremental and breakthrough improvements.

Offshoring

The business practice of sending jobs to other countries.