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Which of the following was not part of the Townshend program?
In-flight Service
The range of amenities and services offered to passengers during an airplane flight, including meals, entertainment, and comfort items.
Environmental Force
External factors that can affect a business's operations, including sociocultural, technological, economic, ecological, and political factors.
Legislation
Laws and regulations that have been enacted by a governing body to control, authorize, or restrict certain activities.
Customer Value
The perception of what a product or service is worth to a customer compared to the alternatives.
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