General Controls in an IT System That Processed Sales Transactions

question 98

Multiple Choice

General controls in an IT system that processed sales transactions would include all of the following, except:

• A)Authentication of users
• B)Review of transaction accuracy
• C)Physical access controls
• D)Business continuity planning

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Definitions:

Customer Service

The provision of assistance and advice by a company to those people who buy or use its products or services.

Listening

The act of attentively receiving information through hearing and understanding what is being communicated.

Customer Complaints

Expressions of dissatisfaction or reports of failure in a product or service from customers to the provider.

Unreasonable Customers

Customers who have impractical or excessive demands or complaints, often difficult to satisfy.