The Systems Transition Responsible for Moving Business Processes from an Internal

question 29

Multiple Choice

The systems transition responsible for moving business processes from an internal management perspective to an interactive, internal, and external perspective is?

• A)The evolution of Customer Relationship Management (CRM) into Supply Chain Management (SCM)
• B)The evolution of ERP systems into ERP II systems
• C)The evolution of Electronic Data Interchange (EDI) into ERP II systems
• D)None of the above

---

Definitions:

Personalized Offerings

Products or services tailored to meet the specific needs or preferences of individual customers.

Convenience

The quality of being suitable or practical with minimal difficulty or effort; often an important factor in consumer decision-making.

Retail Partner

A business entity that sells products directly to consumers, often collaborating with manufacturers or wholesalers in a supply chain.

Selective Distribution

Lies between the intensive and exclusive distribution strategies; uses a few selected customers in a territory.