People Have Come to Assume That They Deserve

question 16

Multiple Choice

People have come to assume that they deserve

• A)a list of 'rights" and explanations outside themselves.
• B)to be personally fulfilled, financially prosperous, and successful in their career.
• C)to have thoughtful choices, internal constraints, and situations that define their choices.
• D)time alone and a shaped destiny.

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Definitions:

ISO 9000 Certification

A family of quality management standards designed to help organizations ensure they meet customer and stakeholder needs within statutory and regulatory requirements.

External Failure Costs

Costs incurred when a customer receives a defective product.

Appraisal Costs

Costs related to identifying defective units before they are shipped to customers.

Optimum Quality Level

The level of quality at which the total cost associated with quality management (including prevention, appraisal, and failure) is minimized.