Nordstrom Department Store Emphasizes _____ by Accepting Returns on Items

question 47

Multiple Choice

Nordstrom department store emphasizes _____ by accepting returns on items not purchased there.

• A) management empowerment
• B) management-customer synergy
• C) customer satisfaction
• D) transactional marketing
• E) direct selling

---

Definitions:

Punishment

A consequence or penalty imposed for unacceptable behavior, meant to discourage that behavior in the future.

Turnover

The rate at which employees leave a company and are replaced by new ones.

Organizations

Structured groups of individuals working together to achieve shared goals through a coordinated system.

Punishment

Punishment involves imposing a negative consequence or removing a positive stimulus following an undesirable behavior to decrease the likelihood of that behavior occurring again.