The Ritz Carlton Has Service Values Which Guide Employees in Providing

question 35

Multiple Choice

The Ritz Carlton has Service Values which guide employees in providing its Gold Standard service.One of the service values states "I own and immediately resolve guest problems." The Ritz Carlton management uses _____ to provide customer service.

• A) training
• B) deregulation
• C) empowerment
• D) commissioning
• E) mediating

Apply power tactics effectively in negotiation scenarios.

Comprehend the factors that lead to individuals attaining positions of power.

Evaluate the use of different bases of power in organizational management.

Grasp the implications of experimental manipulation on obedience and authority in Milgram's studies.

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Definitions:

Consumer Protection

Laws and regulations designed to ensure the rights of consumers, as well as fair trade, competition, and accurate information in the marketplace.

Public Protection

Measures and policies implemented to maintain the safety and security of the general public.

Administrative Laws

The body of law that governs the activities of administrative agencies of government, including rulemaking, adjudication, or the enforcement of a specific regulatory agenda.

Medicine

The science and practice of diagnosing, treating, and preventing diseases and injuries in humans and animals.