Observing Customers' Facial Expressions and Time Spent While Waiting to Be

question 23

Multiple Choice

Observing customers' facial expressions and time spent while waiting to be served by a bank teller is an example of which type of observable phenomenon?

• A) Spatial relations and locations
• B) Physical and verbal behaviours
• C) Expressive behaviour and temporal patterns
• D) Verbal behaviours and temporal patterns

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Definitions:

Hyperopia

A vision condition where distant objects are seen more clearly than near objects, often referred to as farsightedness.

Farsightedness

A common vision condition where distant objects are seen more clearly than close ones, also known as hyperopia.

Tonometer

An instrument used to measure the pressure inside the eye, important for diagnosing and monitoring glaucoma.

Intraocular Pressure

The fluid pressure inside the eye, critical for maintaining eye shape and proper vision; abnormalities can indicate glaucoma.