When a Hotel Customer Decides to Fill Out a Customer

question 10

Multiple Choice

When a hotel customer decides to fill out a customer satisfaction survey to complain about having to wait an hour for room service to deliver his dinner, it is an example of:

• A) acquiescence bias.
• B) extremity bias.
• C) self-selection bias.
• D) auspices bias.

---

Definitions:

Organizational Structure

The way in which a company, institution, or group is arranged to achieve its goals, including the rules and roles that govern it.

In-Groups

refers to groups to which an individual feels a sense of belonging, often characterized by a strong sense of identity and loyalty.

Out-Groups

Groups or individuals not belonging to or excluded from one’s own group, often perceived with bias or negativity due to differences in beliefs, behaviors, or characteristics.

In-Group

A group to which a person belongs and identifies with, often leading to favoritism towards members of the same group.