Benchmarking Involves Finding Out What the Customer Wants

question 155

True/False

Benchmarking involves finding out what the customer wants.

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Definitions:

Average Age

The mean age of a particular population or group, calculated by dividing the sum of the ages of all individuals by the number of individuals.

Amygdala

A brain structure that is part of the limbic system and plays a role in emotion, especially fear and anger.

Prefrontal Cortex

The part of the brain located in the front of the frontal lobe, involved in complex cognitive behavior, decision making, and moderating social behaviour.

Emotionally Arousing

Describes situations, events, or stimuli that provoke strong emotional responses, ranging from excitement and joy to fear and anger.