A Balanced Scorecard Is a Comprehensive Management Control System That

question 25

Multiple Choice

A balanced scorecard is a comprehensive management control system that balances traditional financial measures with measures of customer service, internal business processes and the organization'a capacity for learning and growth.However, it excludes a _____ perspective.

• A) management
• B) employee
• C) supplier
• D) government

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Definitions:

Ultimate Consumers

The people who use the products and services purchased for a household. Also called consumers, buyers, or customers.

Organizational Buyers

Entities such as businesses, governments, and institutions that purchase goods and services for organizational purposes.

Not-for-Profit Organizations

Organizations that operate for purposes other than making a profit, typically focusing on social, educational, charitable, or cultural objectives.

Institutional Buyers

Organizations or entities such as schools, hospitals, and governments that purchase goods or services in large quantities, often at negotiated prices.