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Keys to effective listening include all of the following EXCEPT:
Big Five Traits
A model proposing that five broad dimensions – openness, conscientiousness, extraversion, agreeableness, and neuroticism – sufficiently capture most aspects of personality.
Universally
Applicable or occurring everywhere or in all cases without exception.
Openness
A personality trait that describes the degree to which an individual is open to experiencing a variety of activities, engaging in imaginative activities, and willing to entertain new ideas.
Individualism
A social theory favoring freedom of action for individuals over collective or state control.
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